If you have any questions about your order or would like to know more about our products, do not hesitate to contact us using the appropriate WhatsApp button or the form below.
ORDERS AND SHIPPING
All orders placed on a business day will be shipped within 24-48 hours. Orders will not be shipped on Saturday or Sunday.
The order will be shipped via standard shipping; Please note that shipping costs and delivery days vary depending on your country of residence.
- Italy: 2-3 working days
- EU countries: 3-5 business days
- Rest of the world: 5-7 working days.
Shipments will be made by DHL, except for Italy, where the selected carrier will be GLS.
You will receive a confirmation email with a tracking number when your order has been shipped.
Any additional duties and taxes imposed by customs on international orders are the responsibility of the customer. Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer assumes full responsibility for all postage, return shipping costs, customs fees and handling charges in case you refuse to accept a package due to import duties or taxes.
Please note that we cannot undervalue orders or mark them as gifts.
We are not responsible for any delays caused by the destinations' customs clearance procedures.
Once your order has been shipped, you will receive a shipping confirmation.
Once your order has been collected from our warehouse and scanned by the courier, your tracking link will become active.
If the shipment of the order has exceeded the time foreseen at the time of payment, we advise you to wait another 5 working days before contacting us. Some destinations are still experiencing delays due to COVID-19.
If you need our assistance with your order, please contact us at firstname.lastname@example.org so we can investigate further.
Our warehouse aims to process and ship orders as soon as possible, so it's not always possible to change the shipping address.
However, if your order has not been shipped, please contact us as soon as possible with the correct address and we will do our best to change the address. We cannot guarantee that the address will be changed.
If your order has been shipped, we cannot make any changes to the shipping address until it arrives at our warehouse. Your order will be returned to us after one delivery attempt; at this point we can arrange the reshipment to the correct address.
In case of an error, you may need to pay an additional shipping cost to receive your order again.
Please allow at least 24 hours after shipment for the tracking link to become active with the carrier.
In most cases, the tracking link will only be active online after the package has been scanned for the first time. You may have already received your shipping notification, but your package may still be in the warehouse waiting to be picked up. Once picked up, you will begin to see the journey of your order.
If you are still experiencing tracking issues after 24 hours of receiving your shipment notification email, please contact us at shop@specialmrmartini .
Under the European legislation on online sales, you have the right to cancel your order and get a full refund. This is only possible if the order is still being processed and has not been shipped.
All order cancellations must be sent by email quoting your name and order number. In this way we will be able to cancel the order and refund it. However, if the order has been shipped, you must return it at your own expense.
If we are able to refund your order in time, please allow up to 5 working days for the funds to return to your account.
We try to despatch your orders as fast as possible at our warehouse which means that once an order has been placed it is extremely rare that we can catch it quick enough to change it!
This means we cannot remove items, exchange items, add items or combine orders.
All pre-order items will be shipped on the dates indicated on the single product page at the time of purchase. Payments for pre-orders will be made at the time of ordering, just as if it were a regular order. If you would like a refund or exchange before your order has been shipped, please email email@example.com . If you have placed an order that includes both pre-order items and products currently in stock, all items will be shipped together once the pre-order items become available again. If you would like to ship in-stock items separately from pre-order items, please contact firstname.lastname@example.org. Please note that separate shipping will incur additional costs.
In all cases, the 30 day return policy begins when you receive the goods.
We accept most major credit or debit cards including:
- Visa electro
- Apple Pay
- Google Pay
- Amazon Pay
- American Express
From time to time we offer discount codes or promotions, which may be communicated through our email newsletters or on our various social media accounts.
Only one discount code can be used per order and cannot be used in conjunction with any other offer.
Once the order has been placed, it is not possible to add other items to it, therefore it is necessary to verify that the conditions of the promotion have been respected before proceeding with the purchase.
When a promotional offer is automatically applied at checkout, customers must meet all conditions of the promotion for the discount to apply. For example, in the case of an offer where buy 2 shirts get 1 free, customers must add all 3 shirts to their cart for the automatic discount to apply and the cost of 1 shirt to be eliminated.
In the event that a promotional offer requires the entry of a manual discount code (which will be provided on the website or in marketing material), customers are required to enter this code at checkout to be eligible for the promotion. question.
Free product offers
Where we offer a free product, the item must be added to your cart before checkout. Promotional offers cannot be honored retroactively if customers fail to comply with the terms of a promotion or fail to apply manual discount codes at checkout.
Orders placed outside the promotional period, either before or after the offer goes into effect, will not be eligible for retroactive discounts based on the promotion in question.
We reserve the right to withdraw promo/discount codes at any time without notice.
If your discount code still doesn't work after checking the above, please contact us!
Return of promotional offers
All products in an offer (e.g. buy 2 T-Shirts, get 1 free) must be returned together to be eligible for a full refund.
If only part of the offer order is returned, the refund will be calculated accordingly.
It's not us, we promise...
All credit/debit cardholders are subject to validation and authorization checks by the card issuer. If the issuer of your payment card does not authorize payment for any reason, you will be notified immediately at the cash desk. A common reason for declined orders is entering the billing address incorrectly. Make sure that the address to which account statements are sent is entered in the "billing address" section.
If there is a problem with your card, please contact your credit institution for further investigation.
RETURNS AND REFUNDS
We have a 30 day returns policy which means you have 30 days after receiving the item to request a return.
In order to be returned, the item must be in the same condition as received, not worn or used, with tags and in the original packaging. Receipt or proof of purchase is also required.
To initiate a return, you can contact us at email@example.com . Returns must be sent to the following address:
Special & Mr. Martini
Via Tombetta 39B
37135 Verona (VR), Italy
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent without first requesting a return will not be accepted.
If you have any questions about the return, you can always contact us at firstname.lastname@example.org .
Once your return has been received and inspected, we will notify you whether or not your refund has been approved. If approved, the refund will be made automatically to the original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 working days have passed since your return was approved, please contact us at email@example.com .
Some types of items cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special order or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately we cannot accept returns for sale items or gift cards.
If you have received an incorrect item, please contact us using the contact form or directly at firstname.lastname@example.org . Please provide the following information.
Name of item/sku ordered but not received
Item/sku name received incorrectly
We will make sure the problem is resolved ASAP!
Items in your order are scanned several times before the final packing and shipping process, therefore this issue is very rare and we may be able to identify exactly why the issue is occurring with more information from you.
We are sorry to hear that you have received a defective item!
Before returning the item to us, we may save you the trouble! Send your order number, a description and a photo of the item's defect to email@example.com so that we can resolve the issue ASAP!
We keep records of all defective items so we can work to avoid these issues in the future with our factories. Quality is of great importance to Mr Martini and we strive for the best!
We are very sorry! All items are scanned multiple times to complete your order before leaving our warehouse so this is extremely rare!
If an item is missing from your order, please contact us via our contact page or directly at firstname.lastname@example.org quoting your name and order number, so that we can correct the error as quickly as possible. possible.