If you decide to return any items from your order they must be returned to us in the original state they were purchased in within 14 days of the order arriving with you. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Shipping return costs are at the sole discretion of the customer. Please contact us on +39 0458201607 or firstname.lastname@example.org to let us know you would like to return your order.
Giving accurate reasons for why you are returning your product(s) is important, as it allows us to provide better products and better service for our customers.
Once we have received your returned item(s) your refund will be processed immediately and you should receive your refund within 2 weeks of receipt back to the warehouse. If after 3 weeks you have not received your refund, please contact on +39 0458201607 or email@example.com to let us know and we will investigate further.
When returning the item(s) from your order, we would recommend using a tracked service to send them back to the following address:
Via Tombetta 39/B
In the unlikely event that you receive a faulty or damaged product you should contact us immediately on +39 0458201607 or firstname.lastname@example.org and we will arrange a return for a full refund.
If you wish to exchange an item the easiest way is to return the item for a full refund and then simply reorder the item online.