We use DHL for all UK standard and international deliveries, please note that in some cases if DHL is not present in the shipping country a partner courier will be chosen to deliver. Unfortunately at the moment we do not provide an express or next day delivery service to the UK or internationally, however, we are working on being able to offer this in the future. Although we endeavour to have your order with you as quickly as possible. We are currently experiencing an unusually high volume of orders. Please note it may take up to 5 working days for your order to be dispatched.
SIGNATURE FOR DELIVERIES
All orders sent by DHL require a signature on delivery. Please be aware that DHL is not a named delivery service which means that your order does not have to be signed for specifically by you. We will not be liable for any lost or missing orders that have been signed for at the delivery address. If the courier attempts delivery and you are not available, attempts will be made to redeliver again. If delivery is attempted multiple times and the delivery is not successful your order will be returned to the warehouse. Please contact us on +39 0458201607 or email@example.com to let us know if there are any issues regarding your delivery.
Delivery charges are outlined in the table below.
FREE WORLDWIDE DELIVERY ON ORDERS OVER €150
Deliveries are free of charge for orders above €150.
LOCAL IMPORT AND DUTIES TAXES
As all orders are shipped DDU (Delivery Duty Unpaid), this means all orders are subject to customs and import charges into the respective destination country if required on delivery. It is the responsibility of the customer to pay any applicable charges on delivery. The shipping company will contact you by email or telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
AVAILABILITY OF PRODUCTS FOR SHIPPING
Any items that are placed in your shopping basket are not reserved and may be purchased by other customers while you are browsing, in the unlikely case we run out of stock while you are shopping we will let you know if we are unable to fulfil your order. We may choose not to accept your order at our discretion for any reason without liability to you, for example if we are unable to obtain authorisation for payment, if shipping restrictions apply to an item, if an item is out of stock, if an item falls short of our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out within the terms. We may also refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order, we will send you an order acknowledgement email. This email will include your order number and details of the items you have ordered from us. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Payment will be debited from your nominated payment method as soon as your order has been dispatched.
TRACKING YOUR ORDER
To track your order, please refer to the Dispatch confirmation email where you will find a button that says ‘track my order’ or log into ‘My Account’. Please note that it can take a few hours for the tracking link to register. If you can’t see your order details please contact us on +39 0458201607 or firstname.lastname@example.org and we will be able to provide you with parcel tracking information.
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Please also note DHL do not deliver at weekends or bank holidays.
Your order is insured by us during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.